Case processing times and deadlines

Here you can see when you can expect to receive a response to the application you have sent to the municipality.

Sonderborg Municipality strives to process incoming cases as quickly as possible.

 

In Sønderborg Municipality, we have set deadlines for the social area below for how long we must wait to make a decision. The deadlines depend on which support or help you apply for.

A case is generally dealt with as quickly as possible. The case processing deadline indicates the maximum time that may elapse from the time the municipality receives an application until a decision is made. If, exceptionally, we cannot meet the deadline in a specific case, you will receive a letter about this and when you can expect a decision. The reason for exceeding a deadline may be that there is a long wait for medical information, construction approval, etc.

Adherence to the case processing deadlines requires that you have completed the application correctly, that you meet any deadlines and that the required documentation is available with the application, or is provided in time when the municipality requests it.

The case processing deadlines apply both to new application cases and to cases referred by the Appeals Board.

For all paragraphs that do not appear on the list, a processing deadline of up to 12 weeks applies.
 


 

Construction and planning matters

Case processing times for construction cases
Type: Net case processing time (average) in days for Q1 2024: National service goals:
Simple constructions 24,8 40
One-family houses 36,9 40
Industry and warehouse 14 50
Multi-storey building, business 24,3 55
Multi-storey building, construction 14,4 60

The net case processing time is the period during which your fully disclosed application is processed in the municipality until the municipality makes a decision in the case. Fully informed means that the municipality has all the information that must be used to process the application. The time during which the municipality waits for information from you is therefore deducted from the case processing time.

Some cases can be lengthy and complicated, e.g. if the case is being processed by other authorities and requires other permits such as land zone permits, sewage permits or the like.

Case processing times for planning cases

Our service goal is to keep a case processing time of 8 weeks for cases, both in rural and urban zones. Inquiries are processed within a week.

 

 


 

Job center and citizen service

Citizen service

Area

Legislation 

§§

Sales processing or response deadline

Personal allowance

Social Pension Act (the Pension Act)

§ 14

4 weeks

Health supplement pensioners

Social Pension Act (the Pension Act)

§ 14a

4 weeks

Change of doctor  

The Health Act

§ 59

Immediately when you show up at the agreed time at Borgerservice

Application for marriage

The Marriage Act

§ 13

No earlier than 4 months before the wedding and no later than 3 weeks before the wedding

Emergency marriage

The Marriage Act

 Section 19 subsection 2

Straks

MyID

Decree on MitID for private individuals

Section 1 subsection 2

Immediately when you show up at the agreed time at Borgerservice

Exemption for digital mail

Proclamation of the Act on Digital Post from public senders 

§ 7

1-2 working days

Entry of foreign citizens or Danish citizens after a stay abroad

The CPR Act

The CPR Act

14 days

Relocation and moving

The CPR Act

The CPR Act

14 days

Deposit loan

The Housing Benefit Act

Sections 54-71

1 week

 

services

Area

Legislation 

§§

Sales processing or response deadline

Early retirement

Assistance and care allowance

Act on the highest, middle, increased ordinary and ordinary early retirement pension etc.

§ 16

4 months

Award of the highest, middle, increased ordinary or ordinary early retirement pension

Act on the highest, middle, increased ordinary and ordinary early retirement pension etc.

§ 14

4 months

Award of disability benefits 

Act on the highest, middle, increased ordinary and ordinary early retirement pension etc.

§ 21

4 weeks

Personal allowance

Act on the highest, middle, increased ordinary and ordinary early retirement pension etc.

 Section 17 subsection 2

4 weeks

Health supplement

Act on the highest, middle, increased ordinary and ordinary early retirement pension etc.

§ 18

4 weeks

Sickness benefits

Payment of sickness benefit

Act on sickness benefits § 6, 38, 41 and 43

2 weeks

Employer reimbursement

Act on sickness benefits

Sections 54-55

2 weeks

Chronically ill, special agreement on unemployment benefit reimbursement from the first day of illness, chronically ill

Act on sickness benefits

§ 18

8 weeks

Asset Act

Ongoing maintenance: Cash assistance, education assistance, self-support, travel home and transition allowance. Act on Active Social Policy §§ 22, 23 and 25 2 weeks
Activity supplement Act on Active Social Policy § 24 2 weeks
One-off assistance Act on Active Social Policy Section 25 a 2 weeks
Supplementary cash assistance for fractional pension Act on Active Social Policy Section 27 a 2 weeks
Special support Act on Active Social Policy § 34 2 weeks
Rehabilitation benefit Act on Active Social Policy § 51 2 weeks
Resource flow performance Act on Active Social Policy Sections 68 and 69 2 weeks
Unemployment benefit and unemployment benefit during holidays Act on Active Social Policy § 74e and 74 f 2 weeks
Help in special cases, including individual benefits, temporary rent assistance, medical treatment, etc. and special help regarding children and relocation Act on Active Social Policy Sections 81-85 4 weeks

 

Sales

Area

Legislation 

§§

Sales processing or response deadline

Active employment efforts

Assistance for job and education seekers Act on Active Employment Efforts Sections 11 and 12 2 weeks
Recruitment and general business services Act on Active Employment Efforts Sections 13-14 3 days
Transport allowance in relation to job search Act on Active Employment Efforts § 17 2 weeks
My plan Act on Active Employment Efforts § 41 4 weeks
Job-oriented education - unemployment benefits Act on Active Employment Efforts § 48 2 weeks
Company internship Act on Active Employment Efforts § 57 2 weeks
Wage subsidy Act on Active Employment Efforts § 66 2 weeks
Wage subsidy - subsidy for employer Act on Active Employment Efforts § 75 2 weeks
Utility effort Act on Active Employment Efforts § 82 1 week
Guidance/up-skilling process Act on Active Employment Efforts Sections 90-91 2 weeks
Reading, writing and arithmetic test Act on Active Employment Efforts § 93 4 weeks
Reading, writing and arithmetic offers Act on Active Employment Efforts § 93 4 weeks
Offer for a prior learning assessment Act on Active Employment Efforts § 93 4 weeks
Insured unemployed Act on Active Employment Efforts Sections 100-101 4 weeks
Educational assistance Act on Active Employment Efforts § 105 4 weeks
Job clarification process Act on Active Employment Efforts § 107 4 weeks
Resource flow Act on Active Employment Efforts § 112 3 months
Early retirees in resource courses Act on Active Employment Efforts § 115 3 months
Decision on flexible work  Act on Active Employment Efforts §118-119 6 months
Payment of flexible wage subsidy Act on Active Employment Efforts § 122 4 weeks
Support for chronically ill self-employed (flexible jobs) Act on Active Employment Efforts § 126 6 months
Rehabilitation Act on Active Employment Efforts Sections 142, 144 and 146 3 months
Job rotation Act on Active Employment Efforts Sections 149-152 4 weeks
Adult apprentices Act on Active Employment Efforts Sections 155-157 4 weeks
Adult apprentices - subsidy for employers Act on Active Employment Efforts § 159 2 weeks
Upskilling when hiring and retention in flexible jobs Act on Active Employment Efforts § 162 2 weeks
Mentor support Act on Active Employment Efforts Sections 167 - 169 4 weeks
Payment of mentor support Act on Active Employment Efforts § 170 2 weeks
Teaching material, work tools, workplace design Act on Active Employment Efforts Sections 172-174 4 weeks
Transportation allowance Act on Active Employment Efforts § 175 2 weeks
Compensation Act on Active Employment Efforts § 176 2 weeks
Aids related to employment and employment etc.  Act on Active Employment Efforts Sections 178-179 4 weeks
Complaint about public employer's calculations for employment with wage subsidy Act on Active Employment Efforts § 206 1 week

Senior job

Determining the content and scope of the senior job Act on Senior Jobs Section 6, subsection 1 3 months
Compensation for exceeding deadlines etc.  Act on Senior Jobs § 8 1 week
Calculation of compensation Act on Senior Jobs § 9  1 week

Act on compensation for disabled people in business

Personal assistance Act on compensation for disabled people in business etc. § 4 and § 4a 4 weeks
Support for personal assistance for people with disabilities during further and further education Act on compensation for disabled people in business etc. § 14 4 weeks
Offer of employment with wage subsidy for a newly qualified person with a disability  Act on compensation for disabled people in business etc. § 15 4 weeks

Social exemption card

Issuance of a social welfare card  Act on trials with a social welfare card § 2 2 weeks
Foreigners

Area

Legislation 

§§

Sales processing or response deadline

Learn Danish

Offer for Danish education Act on Danish education § 2 4 weeks

Act on the integration of foreigners in Denmark

     
Offer of integration program or self-sufficiency and return home program Act on the integration of foreigners in Denmark § 16 4 weeks
Taking over responsibility for integration Act on the integration of foreigners in Denmark Section 18, subsection 1 4 weeks
Guidance/up-skilling Act on the integration of foreigners in Denmark § 23a 2 weeks
Company internship Act on the integration of foreigners in Denmark Section 23b 2 weeks
Employment with wage subsidy Act on the integration of foreigners in Denmark §23c 2 weeks
Mentor Act on the integration of foreigners in Denmark Section 23d 2 weeks
Help with specific expenses, such as:
- participation in special courses
- self-payment in connection with stays at colleges
- tools, work tools and work clothing
- very special teaching materials
- expenses for transport
 
Act on the integration of foreigners in Denmark Section 23 f 4 weeks
Subsidy for expenses for upskilling, introduction and aids for employment Act on the integration of foreigners in Denmark § 24a 4 weeks
Single expenses Act on the integration of foreigners in Denmark § 35 4 weeks
Expenses for medical treatment, medicine, dental treatment or the like Act on the integration of foreigners in Denmark § 36 4 weeks
Special help regarding children Act on the integration of foreigners in Denmark § 37 4 weeks
Help with relocation Act on the integration of foreigners in Denmark § 39 4 weeks

Repatriation

Help for repatriation The Repatriation Act § 7 6 months
Help with payment of housing costs The Repatriation Act § 8 4 weeks
Help for reintegration assistance The Repatriation Act § 10 6 months

Collateral

Approval of collateral Notice of provision of security Sections 7-9 1 week
Extension of collateral Notice of provision of security Sections 7-9 1 week
Transport of collateral Notice of provision of security Sections 10-12 1 week
Reduction of collateral Notice of provision of security Sections 14-17 1 week
Termination of collateral Notice of provision of security Sections 18-19 1 week

 

 

Children, young people and families

School and day care

Area

Legislation 

§§

Sales processing or response deadline

Special education (special class, special school) The Public Schools Act Section 20, subsection 2 4 weeks
Special educational free space (SFO and Club) The Public Schools Act § 50 2 months
Special educational assistance (resource pool, special group) The Day Care Act § 4 4 weeks
Exemption from a healthy lunch meal     The Day Care Act §16 a, subsection 3 1 month
Part-time position 30 hours maternity leave  The Day Care Act §27 b  10 days
Economic free space grants        The Day Care Act Section 43, subsection 1, No. 2  4 weeks (manual cases)
Treatment-related free space subsidy         The Day Care Act Section 43, subsection 1, No. 3 2 months
Social pedagogic free space subsidy         The Day Care Act Section 43, subsection 1, No. 4 2 months
Free space subsidy in SFO       The Day Care Act Section 63, subsection 1, No. 2  4 weeks (manual cases)
Treatment-related free space subsidy in SFO         The Day Care Act Section 63, subsection 1, No. 3 2 months
Social-pedagogical free space allowance in SFO       The Day Care Act Section 63, subsection 1, No. 4 2 months
Free space subsidy in club       The Day Care Act Section 76, subsection 1, No. 1   4 weeks (manual cases)
Sibling subsidy in day care, after-school care and club services in relation to enrollment         The Day Care Act § 43, § 63 and § 76 Straks
Private care      The Day Care Act § 80   1 week
Sibling allowance in relation to enrollment in day care        The Day Care Act § 85  Straks
Combination offer         The Day Care Act § 85a  2 weeks
Caring for own children        The Day Care Act § 86   10 days
Request for access to documents       The Public Administration Act § 9   7 working days - statutory
Children and family, including the area of ​​children's disabilities

Area

Legislation 

§§

Sales processing or response deadline

Reassessment of decisions on the lapse of compensation for lost earnings The Law of the Child § 11 (as well as § 87) 2 weeks
Screening/hearing of parties in connection with notification/inquiry       The Law of the Child Sections 18 and 24   8 weeks
Covering the child/young person's relationship        The Law of the Child Sections 19 and 25 2 months 
Pediatric examination        The Law of the Child § 20 pcs. 1 and 2 and section 26 4 months – statutory
Preventive measures for children and young people in need of special support        The Law of the Child § 30 and § 31  4 weeks
Initiation of support efforts after detection or child welfare investigation       The Law of the Child Section 32, subsection 1. No. 1 - 8  10 weeks until the first meeting.
Financial support in connection with consultancy assistance       The Law of the Child § 35. subsection 1 No. 1 4 weeks
Financial support in connection with contraception      The Law of the Child § 35. subsection 1 No. 2 4 weeks
Financial support in connection with leisure activities        The Law of the Child § 35. subsection 3  4 weeks
Financial support (including after-school and support classes)      The Law of the Child § 35. subsection 4  12 weeks
Financial support for expenses in connection with supporting efforts according to § 32. subsection 1        The Law of the Child § 35. subsection 4. No. 1  8 weeks
Financial support for expenses in connection with a placement      The Law of the Child § 35. subsection 4. No. 2  8 weeks
Financial support for expenses that replace a more invasive or comprehensive effort         The Law of the Child § 35. subsection 4. No. 3 8 weeks
Financial support for expenses that mean that a placement outside the home can be avoided or a return home can be accelerated  The Law of the Child § 35. subsection 4. No. 4 8 weeks
Financial support for expenses that can contribute to stable contact between parents and child/youth during a placement        The Law of the Child § 35. subsection 4. No. 5  8 weeks
Financial support in connection with parents' meetings in the child's trading municipality        The Law of the Child § 36  4 weeks
Placement with consent after preparation of a child welfare examination         The Law of the Child § 46 14 days
Placement without consent after preparation of a child welfare examination         The Law of the Child § 47 and § 49 1 day after the decision is made or the child is born.
Approval of network foster family         The Law of the Child § 58 12 weeks
Support person for parents of placed children/young people       The Law of the Child § 75   2 weeks
Support for parents of placed children/youths         The Law of the Child § 76 10 weeks until the first meeting.
Counseling for children with reduced functional ability        The Law of the Child § 81. subsection 1. 6 weeks
Family guidance scheme        The Law of the Child Section 81, subsection 4  12 weeks
Special day care (for children with reduced physical or mental functioning)     The Law of the Child Sections 82 - 83   4 weeks  
Case management of pediatric examination in relation to Application for home training, after approval of special day care     The Law of the Child § 82-83, § 85, § 20. subsection 1 and par. 2     6 months
Special club offer (for older children and young people with reduced physical or mental functioning)        The Law of the Child § 84  6 weeks
Home training, with a new application after preparation of the Children's Professional Examination   The Law of the Child § 85   2 months 
Training tools       The Law of the Child § 85 subsection 6  4 weeks
Necessary additional expenses        The Law of the Child § 86  12 weeks
Compensation for lost earnings        The Law of the Child § 87  12 weeks
Special supplementary benefit (for unemployed people who receive help according to §42)       The Law of the Child Section 88  4 weeks
Accompaniment for young people 16-18 years, up to 15 hours per. month     The Law of the Child § 89   10 weeks
Relief/relief as well as personal help, care and maintenance training         The Law of the Child § 90 10 weeks
Youth allowance from 18-22 years        The Law of the Child Section 113 and Section 119  The decision is made 6 months before the person turns 18 - statutory
Referral of citizens to VISO        The Law of the Child § 165  10 weeks
Special education (special class, special school)       The Public Schools Act Section 20, subsection 2   4 weeks
Special educational free space (SFO and Club)        The Public Schools Act § 50  2 months
Special educational assistance (resource pool, special group)        The Day Care Act § 4  4 weeks
Exemption from a healthy lunch meal       The Day Care Act §16 a, subsection 3  1 month
Part-time position 30 hours maternity leave          The Day Care Act §27 b 10 days
Economic free space grants        The Day Care Act  Section 43, subsection 1, No. 2 4 weeks (manual cases)
Treatment-related free space subsidy         The Day Care Act Section 43, subsection 1, No. 3 2 months
Social pedagogic free space subsidy         The Day Care Act Section 43, subsection 1, No. 4 2 months
Free space subsidy in SFO      The Day Care Act Section 63, subsection 1, No. 2   4 weeks (manual cases)
Sibling subsidy in day care, after-school care and club services in relation to enrollment          The Day Care Act § 43, § 63 and § 76 Straks
Private care         The Day Care Act § 80  1 week
Sibling allowance in relation to enrollment in day care         The Day Care Act § 85 Straks
Combination offer          The Day Care Act §85a 2 weeks
Caring for own children       The Day Care Act § 86   10 days
Reassessment based on timely submitted complaint        The Legal Security Act § 66  4 weeks - statutory
Request for access to documents       The Public Administration Act  § 9   7 working days - statutory

 

 

Social, Senior and Handicap

Mobility aids
Area Legislation §§

Case processing deadline

Diabetes and ostomy items Law on social services § 112   Within 2 days
Personal aids (excluding waiting time from supplier) Law on social services § 112   1 month
Emergency aids and repairs of wheelchairs, lifts and the like Law on social services § 112 Straks
Repair, replacement and installation of necessary equipment in existing invalid cars Law on social services § 112  2 weeks
Aids and consumer goods in the form of electric vehicles, tricycles and the like Law on social services § 112 and § 113  4 months
General lending aids (excluding waiting time at the supplier)             Law on social services § 112 and § 113 2 weeks
Support for cars due to disability, including tax exemption          Law on social services § 114  6 months
Major home changes         Law on social services § 116 6 months
Support for rapidly progressing illness  Law on social services § 117a   2 weeks
Care allowance (care of the dying) Law on social services  § 119, § 120, § 121 and § 122 Straks
Nursing assistance aids (care for the dying) Law on social services § 119, § 120, § 121 and § 122 Straks

 

The field of psychiatry and disability
Area Legislation §§

Case processing deadline

Guidance and advice Law on social services § 12 1 week
Husvilde paragraph Law on social services § 80   As soon as possible
Limited time support Law on social services Section 82b  1 week
Relief, relief in your own home Law on social services § 84  4 months
Social pedagogical assistance and training Law on social services § 85  2½ months
Citizen-led personal assistance (BPA), employment of disability helpers and the possibility of transferring employer competence to others              Law on social services § 96  3 months   
Accompaniment for adults, 15 hours per months Law on social services § 97  2 months
Contact person for the deafblind Law on social services § 98 2 months  
Support and contact person for the mentally ill, addicts, homeless etc Law on social services § 99  3 weekdays
Necessary additional expenses for adults Law on social services § 100 3 months
Treatment in connection with social pedagogical assistance pursuant to section 85          Law on social services § 102 1½ month
Sheltered employment Law on social services § 103 1½ month 
Activity and social activities Law on social services § 104  1½ month 
Temporary stay in housing Law on social services § 107  4 months  
Subsidies for transport by individual means of transport            Law on social services § 117  2½ month
Support for rapidly progressing illness Law on social services § 117a  2 weeks

Approval of private housing offers pursuant to §107

Law on social services § 144  3 months 
Act on Active Employment Act on Active Employment Efforts § 2 pcs. 6 and § 51  2 months 
The elderly area
Area Legislation §§

Case processing deadline

Food service (if not special diet)           Law on social services § 83  2 weeks
Personal help and care Law on social services § 83  2 weeks
Practical help Law on social services § 83  2 weeks
Mental care and help  Law on social services § 83  2 weeks
Relief (short-term places), replacement in own home           Law on social services § 84  2 weeks
Relief, relief in your own home Law on social services § 84  4 months
Rehabilitation / maintenance training            Law on social services § 86 4 weeks
Emergency call Law on social services § 112  2 weeks 
Support for rapidly progressing illness Law on social services § 117a 2 weeks
Care allowance (care of the dying) Law on social services § 119, § 120, § 121 and § 122 Straks  
Nursing assistance aids (care for the dying)  Law on social services § 119, § 120, § 121 and § 122 Straks  
Dental care for vunerable citizens          Law on social services § 131  2 weeks
Retirement home  Law on social services § 192 2 months
Nursing home The Almenbolig Act § 5 and § 54  2 months

 

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Contact us

City Council Secretariat and Law
Rådhustorvet 10
6400 Sønderborg