Case processing times and deadlines

Here you can see when you can expect to receive a response to the application you have sent to the municipality.

Sonderborg Municipality strives to process incoming cases as quickly as possible.

Case processing times for construction cases
Type: Net case processing time (average) in days for the first half of 1: National service goals:
Simple constructions 36 40
One-family houses 32 40
Industry and warehouse 36 50
Multi-storey building, business 48 55
Multi-storey building, construction 113 60

The net case processing time is the period during which your fully disclosed application is processed in the municipality until the municipality makes a decision in the case. Fully informed means that the municipality has all the information that must be used to process the application. The time during which the municipality waits for information from you is therefore deducted from the case processing time.

Some cases can be lengthy and complicated, e.g. if the case is being processed by other authorities and requires other permits such as land zone permits, sewage permits or the like.

Case processing times for planning cases

Our service goal is to keep a case processing time of 8 weeks for cases, both in rural and urban zones. Inquiries are processed within a week.

Case processing times for cash benefits, individual benefits, sickness benefits, personal supplement, partial pension and housing loan
Area Act on Active Social Policy Case processing time
Application for unemployment and education benefits § 25 and § 23 14 days
Application for assistance in special cases including individual benefits Sections 81-85 4 weeks
Area Act on sickness benefits Case processing time
Request for unemployment benefits for employees § 6 and § 38 14 days
Request for unemployment benefits in the event of illness for the self-employed § 41 and § 43 14 days
Area Act on the highest, middle, increased ordinary and ordinary early retirement pension, etc. Case processing time
Application for assistance and care allowance § 16 3 months
Application for invalidity benefit § 21 1 month
Area Law on social pension Case processing time
Application for personal allowance § 14 1 month
Application for health supplement § 14a 1 month
Area Act on individual housing benefit Case processing time
Application for a loan for a housing deposit Sections 54-71 1 week
Case processing deadlines for the elderly area

The deadline corresponds to the time spent in practice processing 80-90 percent of the cases.

Area

Law on social services

Deadline for response

Food service (if not special diet)

§ 83

10 working days

Personal help and care

Practical help

Mental care and help

§ 83

10 working days

Relief (short-term places), replacement in own home

§ 84

10 working days

Rehabilitation / maintenance training

§ 86

2 months

Emergency call

§ 112

10 working days

Diabetes and ostomy items

§ 112

Within 2 days

Personal aids (excl. waiting time from supplier)

§ 112

1 month

Acute aids, such as nursing aids

Acute repairs of wheelchairs, lifts and the like

§ 112

Immediately / same day

Repair, replacement and installation of necessary equipment in existing invalid cars

§ 112

10 working days

Aids and consumables in the form of electric vehicles, tricycles and the like

§ 112 and § 113

4 months

Ordinary lending aids (excluding waiting time at supplier)

§ 112 and § 113

10 working days

Support for cars due to disability, including tax exemption

§ 114

4 months

Major home changes

§ 116

6 months

Care allowance (care of the dying)

Nursing assistance aids (care for the dying)

§ 119, § 120, § 121 and § 122

Case processed immediately if all information for the case is available

Dental care for vunerable citizens

§ 131

10 working days

Retirement home

§ 192

2 months

Area

The Public Housing Act

Deadline for response

Nursing home

§ 5 and § 54

2 months

Case processing deadlines for the adult psychiatry and disability area

The deadline corresponds to the time spent in practice processing 80-90 percent of the cases.

Area

Law on social services

Deadline for response

Guidance and advice

§ 12

4 weeks

Social pedagogical assistance and training

§ 85

2½ month

Citizen-led personal assistance (BPA), employment of disability helpers and the possibility of transferring employer competence to others

§ 96

3 months

Accompaniment for adults, up to 15 hours per. mdr.

§ 97

2 months

Contact person for the deafblind

§ 98

2 months

Support and contact person for the mentally ill, addicts, homeless, etc.

§ 99

6 weeks

Necessary additional expenses for adults

§ 100

3 months

Treatment in connection with social pedagogical assistance pursuant to section 85

§ 102

1½ month

Sheltered employment

§ 103

1½ month

Activity and social activities

§ 104

1½ month

Temporary stay in housing

§ 107

4 months

Longer stays in accommodation

§ 108

4 months

Subsidies for transport by individual means of transport

§ 117

2½ month

Caring for close relatives with disabilities

§ 118

4 weeks

Special door openers (authority decision)

§ 125

4 weeks

Locking of exterior doors (authority decision)

Section 128 c

4 weeks

Harnesses (authority decision)

§ 128 

4 weeks

Security-creating welfare technology (government decision)

Section 128 b

2 weeks

Short-term retention in personal hygiene situations (authority decision)

Section 136 a

4 weeks

Moving without consent

§ 136 f, para. 1 2 weeks
Assessments - authority case processing after reporting of use of force, including action plans, remedial assistance and retention.

 

2 months

Offer of action plans for adults

§ 141

4 months

Approval of private housing offers pursuant to §107

§ 144

3 months

Area

Act on Active Employment Efforts

Deadline for response

Act on Active Employment

§ 2 pcs. 6 and § 51

2 months

Case processing times for the child disability area

Area

Deadline for response

The Children's Law(BL)

Special education consultant (advice and guidance at home)

up to 6 weeks*

BL § 31

Family guidance scheme

up to 12 weeks**

BL section 81, subsection 4

Necessary additional expenses

up to 12 weeks

BL § 86

Compensation for lost earnings

up to 12 weeks

BL § 87

Special supplementary benefit (for unemployed people who receive help under section 42)

up to 4 weeks

BL § 88

Relief/relief as well as personal help, care and maintenance training

up to 10 weeks

BL § 90

Accompaniment for young people aged 16-18, up to 15 hours per moons

up to 10 weeks  BL § 89

Investigation of the need for special support, measures and action plan

up to 4 months

BL § 20, subsection 1 and par. 2, § 32, subsection 1-3, §§ 91-94 (child's plan), §§ 108-109 (youth plan)
Special day care (for children with reduced physical or mental functioning) up to 4 weeks BL §§ 82-83
Case management of pediatric examination in relation to application for home training, after granting special day care up to 6 months BL §§ 82-83, § 85, § 20, subsection 1 and par. 2
Special club offer (for older children and young people with reduced physical or mental functioning) up to 6 weeks BL § 84
Reassessment based on timely submitted complaint up to 4 weeks BL §31, BL §20, BL §32, BL §86, BL §87, BL §88, BL §89, BL §90
Re-processing of canceled, amended or remanded cases from the Appeals Board Cf. deadlines listed See above
Reassessment of the decision on the lapse of compensation for lost earnings Up to 2 weeks Section 11 of the Children's Act (as well as Section 87)

Area

Deadline for response

The Public Schools Act

Special educational free space

up to 2 months

§ 50

Special educational assistance for children who have not started school

up to 1½ month

BEK No. 356

Area

Deadline for response

The Day Care Act

Special educational free space

up to 2 months

§ 43

*Up to 6 weeks from the applicant's inquiry or referral to a Section 11 process, the applicant will be contacted and receive information about the future process.
** No later than 3 months after the municipality has been made aware of the child's/young person's disability.
 

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Contact us

City Council Secretariat and Law
Rådhustorvet 10
6400 Sønderborg