Case processing times and deadlines
Sonderborg Municipality strives to process incoming cases as quickly as possible.
- Case processing times for construction cases
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Type: Net case processing time (average) in days for the first half of 1: National service goals: Simple constructions 36 40 One-family houses 32 40 Industry and warehouse 36 50 Multi-storey building, business 48 55 Multi-storey building, construction 113 60 The net case processing time is the period during which your fully disclosed application is processed in the municipality until the municipality makes a decision in the case. Fully informed means that the municipality has all the information that must be used to process the application. The time during which the municipality waits for information from you is therefore deducted from the case processing time.
Some cases can be lengthy and complicated, e.g. if the case is being processed by other authorities and requires other permits such as land zone permits, sewage permits or the like.
- Case processing times for planning cases
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Our service goal is to keep a case processing time of 8 weeks for cases, both in rural and urban zones. Inquiries are processed within a week.
- Case processing times for cash benefits, individual benefits, sickness benefits, personal supplement, partial pension and housing loan
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Area Act on Active Social Policy Case processing time Application for unemployment and education benefits § 25 and § 23 14 days Application for assistance in special cases including individual benefits Sections 81-85 4 weeks Area Act on sickness benefits Case processing time Request for unemployment benefits for employees § 6 and § 38 14 days Request for unemployment benefits in the event of illness for the self-employed § 41 and § 43 14 days Area Act on the highest, middle, increased ordinary and ordinary early retirement pension, etc. Case processing time Application for assistance and care allowance § 16 3 months Application for invalidity benefit § 21 1 month Area Law on social pension Case processing time Application for personal allowance § 14 1 month Application for health supplement § 14 1 month Area Act on individual housing benefit Case processing time Application for a loan for a housing deposit Sections 54-71 1 week - Case processing deadlines for the elderly area
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The deadline corresponds to the time spent in practice processing 80-90 percent of the cases.
Area
Law on social services
Deadline for response
Food service (if not special diet)
§ 83
10 working days
Personal help and care
Practical help
Mental care and help
§ 83
10 working days
Relief (short-term places), replacement in own home
§ 84
10 working days
Rehabilitation / maintenance training
§ 86
2 months
Emergency call
§ 112
10 working days
Diabetes and ostomy items
§ 112
Within 2 days
Personal aids (excl. waiting time from supplier)
§ 112
1 month
Acute aids, such as nursing aids
Acute repairs of wheelchairs, lifts and the like
§ 112
Immediately / same day
Repair, replacement and installation of necessary equipment in existing invalid cars
§ 112
10 working days
Aids and consumables in the form of electric vehicles, tricycles and the like
§ 112 and § 113
4 months
Ordinary lending aids (excluding waiting time at supplier)
§ 112 and § 113
10 working days
Support for cars due to disability, including tax exemption
§ 114
4 months
Major home changes
§ 116
6 months
Care allowance (care of the dying)
Nursing assistance aids (care for the dying)
§ 119, § 120, § 121 and § 122
Case processed immediately if all information for the case is available
Dental care for vunerable citizens
§ 131
10 working days
Retirement home
§ 192
2 months
Area
The Public Housing Act
Deadline for response
Nursing home
§ 5 and § 54
2 months
- Case processing deadlines for the adult psychiatry and disability area
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The deadline corresponds to the time spent in practice processing 80-90 percent of the cases.
Area
Law on social services
Deadline for response
Guidance and advice
§ 12
4 weeks
Social pedagogical assistance and training
§ 85
2½ month
Citizen-led personal assistance (BPA), employment of disability helpers and the possibility of transferring employer competence to others
§ 96
3 months
Accompaniment for adults, up to 15 hours per. mdr.
§ 97
2 months
Contact person for the deafblind
§ 98
2 months
Support and contact person for the mentally ill, addicts, homeless, etc.
§ 99
6 weeks
Necessary additional expenses for adults
§ 100
3 months
Treatment in connection with social pedagogical assistance pursuant to section 85
§ 102
1½ month
Sheltered employment
§ 103
1½ month
Activity and social activities
§ 104
1½ month
Temporary stay in housing
§ 107
4 months
Longer stays in accommodation
§ 108
4 months
Subsidies for transport by individual means of transport
§ 117
2½ month
Caring for close relatives with disabilities
§ 118
4 weeks
Special door openers (authority decision)
§ 125
4 weeks
Locking of exterior doors (authority decision)
Section 128 c
4 weeks
Harnesses (authority decision)
§ 128
4 weeks
Security-creating welfare technology (government decision)
Section 128 b
2 weeks
Short-term retention in personal hygiene situations (authority decision)
Section 136 a
4 weeks
Moving without consent
§ 136 f, para. 1 2 weeks Assessments - authority case processing after reporting of use of force, including action plans, remedial assistance and retention.2 months
Offer of action plans for adults
§ 141
4 months
Approval of private housing offers pursuant to §107
§ 144
3 months
Area
Act on Active Employment Efforts
Deadline for response
Act on Active Employment
§ 2 pcs. 6 and § 51
2 months
- Case processing times for the child disability area
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Area
Deadline for response
The Service Act Guidance and advice
up to 6 weeks
§ 11 Necessary additional expenses for children
up to 10 weeks
§ 41 Loss of earnings
up to 10 weeks
§ 42 Special social benefits
up to 10 weeks
§ 43 Personal help, care and maintenance training
up to 10 weeks
§ 44 Accompaniment for young people 16-18 years, up to 15 hours per. month
up to 10 weeks
§ 45 Reassessment of §§ 41, 43, 44,45 § 50 and § 52 up to 4 weeks from the time the complaint is received in the administration
Reassessment of section 42 up to 2 weeks from the time the complaint is received by the administration
Case management of pediatric examination, action plan and measures
up to 4 months
§§ 50, 140 and 52 Area
Deadline for response
The Public Schools Act Special educational free space
up to 2 months
§ 50 Special educational assistance for children who have not started school
up to 1½ month
BEK No. 356 Area
Deadline for response
The Day Care Act Special educational free space
up to 2 months
§ 43
Contact us
City Council Secretariat and Law
Rådhustorvet 10
6400 Sønderborg
E-mail: sekretariatet@sonderborg.dk
Tlf. nr.: +45 88 72 64 00