Contact Citizen Service and Sonderborg Municipality

Citizen Service is your entrance when you need to get in touch with Sonderborg Municipality. You can visit Citizen Service in Sonderborg, Gråsten and Nordborg.

At Citizen Service you can get help with a number of personal matters such as picking up a passport, driving license or the like.

If you can operate yourself via our self-service solutions, but do not have access to a computer, you have the opportunity to freely use our citizen PCs in our citizen café in Sonderborg.

Note: Borgerservice Sønderborg has moved permanently to Borgen, Holger Drachmanns Plads 5.

Opening hours and addresses at Citizen Service

Remember to book an appointment for personal service via the button at the top of the page or call Citizen Service (read more under telephone hours).

Addresses: Opening hours:
Citizen Service Sonderborg
Borgen
Holger Drachmanns Plads 5
6400 Sønderborg

Tuesday: 9 am - 6 pm
Thursday: 9 am - 6 pm

Closed though:

  • between Christmas and New Year 2024
  • On public holidays
  • 1. May
  • 10 May (Friday after Ascension)
  • 5 June (Constitution Day) 
Citizen Service Nordborg
Nordborg Library
Løjtertoft 7
6430 Nordborg

Thursday: 09.00 pm - 18.00 pm

Closed though:

  • In weeks  7,29,30,31,32 and 42
  • Between Christmas and New Year 2024
  • On public holidays
  • 1. May
  • 10 May (Friday after Ascension)
  • 5 June (Constitution Day)
Citizen Service Gråsten
Ahlmannsparken
Ahlefeldvej 4
6300 Gråsten

Thursday: 09.00 pm - 18.00 pm

Closed though:

  • In weeks  7,29,30,31,32 and 42
  • Between Christmas and New Year 2024
  • On public holidays
  • 1. May
  • 10 May (Friday after Ascension)
  • 5 June (Constitution Day)

See also the schools' holidays and closing days.

Citizen Service telephone hours
Phone hours  
Monday 10.00 - 15.00
Tuesday 08.00 - 15.00
Wednesday 08.00 - 15.00
Thursday 08.00 - 17.00
Friday 08.00 - 14.00

However, closed between Christmas and New Year 2025, on public holidays, May 1, May 19 (Friday after Ascension) and June 5 (Constitution Day).

Book an appointment or ask questions about passports and driving licenses by phone +45 88 72 40 17.
Book an appointment or ask questions about retirement and deposit loans by phone +45 88 72 40 10.
Book an appointment or ask questions about the National Register, health insurance, personal register, MitID, digital mail or powers of attorney by phone +45 88 72 40 06.

Can I pick up my passport outside opening hours?

If you need to pick up your passport in the document box, there are the following opening hours in the document box:

  • Monday and Wednesday: 08.00 am - 15.00 pm
  • Tuesday and Thursday: 08.00 am - 18.00 pm
  • Friday: 08.00 am - 15.00 pm

However, closed between Christmas and New Year 2025, on public holidays, 1 May, 19 May (Friday after Ascension) and 5 June (Constitution Day).

Contact us

Citizen Service Sonderborg 
Holger Drachmanns Plads 5
6400 Sønderborg

Opening hours:

Tuesday: 9.00 am - 18.00 pm 
Thursday: 9.00 am - 18.00 pm

Phone hours:

Monday: 10.00 am - 15.00 pm
Tuesday: 10.00 - 15.00
Wednesday: 10.00 - 15.00
Thursday: 10.00 - 17.00
Friday: 10.00 - 14.00