Contact Citizen Service

At Citizen Service you can get help with a number of personal matters such as picking up a passport, driving license or the like.

Remember to book an appointment for personal service via the button at the top of the page.

If you can operate yourself via our self-service solutions, but do not have access to a computer, you have the opportunity to freely use our citizen PCs in our citizen café in Sonderborg.

Opening hours and addresses at Citizen Service

Addresses:	Opening hours:
Citizen Service Sonderborg Borgen Holger Drachmanns Plads 5 6400 Sønderborg	Tuesday: 9 am - 6 pm Thursday: 9 am - 6 pm Closed though: On public holidays 2 January 2026 1. May 15 May (Friday after Ascension) 5 June (Constitution Day)  Between christmas and new years
Citizen Service Nordborg Nordborg Library Løjtertoft 7 6430 Nordborg	Thursday: 09.00 pm - 18.00 pm Closed though: On public holidays 2 January 2026 Winter break (week 7) 1. May 15 May (Friday after Ascension) 5 June (Constitution Day)  In weeks 29, 30, 31 and 32 Autumn break (week 42) Between christmas and new years
Citizen Service Gråsten Ahlmannsparken Ahlefeldvej 4 6300 Gråsten	Thursday: 09.00 pm - 18.00 pm Closed though: On public holidays 2 January 2026 Winter break (week 7) 1. May 15 May (Friday after Ascension) 5 June (Constitution Day)  In weeks 29, 30, 31 and 32 Autumn break (week 42) Between christmas and new years

See also the schools' holidays and closing days.

Telephone inquiry at Citizens Service

Depending on your inquiry, you can call Citizens' Service at the following telephone numbers:

• Call +45 88 72 40 17  to book an appointment or ask questions in your og driver's license.
• Call +45 88 72 40 10 to make an appointment or ask questions about pension supplements and deposit loans.
• Call +45 88 72 40 06 to book an appointment or ask questions folkregister, health insurance, personal register, MyID, digital post or proxies.

However, closed on public holidays, January 2, May 1, May 15 (Friday after Ascension Day), June 5 (Constitution Day) and between Christmas and New Year.

Phone hours
Monday	10.00 - 15.00
Tuesday	08.00 - 15.00
Wednesday	08.00 - 15.00
Thursday	08.00 - 17.00
Friday	08.00 - 14.00