Digital mail for citizens

Mail to and from the public sector often contains sensitive information such as your social security number. It is therefore important that you can receive and send your digital mail securely. Your private e-mail address (e.g. from hotmail, g-mail, ofir etc.) cannot therefore be used. Instead, you must use your digital mailbox.

Where can I read my Digital Post?

You have one mailbox for mail from public authorities, which we call Digital Post. But you can read and reply to your Digital Post via several different platforms. You of course choose which platform you want to use.

As a citizen, you have access to your Digital Post from public authorities at:

• borger.dk
• The Digital Post app
• e-Box
• mit.dk 

Can I be exempted from receiving Digital Post?

If you cannot communicate with the public sector digitally, you may be exempt from Digital Post. An exemption from Digital Post applies for life. If you change your mind, you can sign up for Digital Post again at any time. 

When you are exempted from Digital Post, two things happen:

1. You will instead receive the post as regular paper mail to your address.
2. You are automatically exempt from the requirement to use the mandatory public digital self-services. 

Read more about Exemption from Digital Post at borger.dk

Can I give others read and write access to Digital Post?

If you want to help someone else with mail from the public sector, you can get a read access or a read and write access to Digital Post. 

• With read access, you can read another person's Digital Post.
• With a read and write access, you can both read and reply, forward and write new messages on behalf of someone else. 

A read and write access does not replace a power of attorney, so you may be asked to obtain a power of attorney when writing to an authority. 

Read more about read access at borger.dk

Where can I register for NemSMS?

NemSMS is a public SMS solution where you can receive service messages per SMS from public authorities called NemSMS.

You can easily be registered for NemSMS, even if you are exempt from Digital Post.

What is the difference between service messages (NemSMS) and notification of new mail (Digital Mail)? 

• The NemSMS solution allows you to receive service messages per SMS from the public sector, e.g. about payment of your holiday pay or a reminder about your appointment at the hospital.
• The Digital Post solution allows you to receive notification of new mail via e-mail and SMS when there is new mail for you in your digital mailbox.

You are not automatically registered for NemSMS, even if you receive notification of new digital mail via SMS.

Sign up for NemSMS here. You can easily be registered for NemSMS, even if you are exempt from Digital Post.

Read more about NemSMS at borger.dk