Contact Citizen Service

At Citizen Service you can get help with a number of personal matters such as picking up a passport, driving license or the like.

Remember to book an appointment for personal service via the button at the top of the page.

If you can operate yourself via our self-service solutions, but do not have access to a computer, you have the opportunity to freely use our citizen PCs in our citizen café in Sonderborg.

Opening hours and addresses at Citizen Service

Addresses:	Opening hours:
Citizen Service Sonderborg Borgen Holger Drachmanns Plads 5 6400 Sønderborg	Tuesday: 9 am - 6 pm Thursday: 9 am - 6 pm Closed though: Between Christmas and New Year 2025 On public holidays 2. January 1. May 30 May (Friday after Ascension) 5 June (Constitution Day)
Citizen Service Nordborg Nordborg Library Løjtertoft 7 6430 Nordborg	Thursday: 09.00 pm - 18.00 pm Closed though: In weeks 7, 29, 30, 31, 32 and 42 Between Christmas and New Year 2025 On public holidays 2. January 1. May 30 May (Friday after Ascension) 5 June (Constitution Day)
Citizen Service Gråsten Ahlmannsparken Ahlefeldvej 4 6300 Gråsten	NOTE: Closed January 15, 2026 due to floor renovation.  Thursday: 09.00 pm - 18.00 pm Closed though: In weeks 7, 29, 30, 31, 32 and 42 Between Christmas and New Year 2025 On public holidays 2. January 1. May 30 May (Friday after Ascension) 5 June (Constitution Day)

See also the schools' holidays and closing days.

Telephone inquiry at Citizens Service

Depending on your inquiry, you can call Citizens' Service at the following telephone numbers:

• Call +45 88 72 40 17  to book an appointment or ask questions in your og driver's license.
• Call +45 88 72 40 10 to make an appointment or ask questions about pension supplements and deposit loans.
• Call +45 88 72 40 06 to book an appointment or ask questions folkregister, health insurance, personal register, MyID, digital post or proxies.

However, closed between Christmas and New Year 2025, on public holidays, January 2, May 1, May 30 (Friday after Ascension Day) and June 5 (Constitution Day).

Phone hours
Monday	10.00 - 15.00
Tuesday	08.00 - 15.00
Wednesday	08.00 - 15.00
Thursday	08.00 - 17.00
Friday	08.00 - 14.00