Apply for home care

If you have difficulty coping with everyday life in your own home, you can apply for personal and / or practical help through home care.

If it is difficult for you to cope with the daily chores, you can apply for help at home.

In Sonderborg Municipality, we focus on you as a citizen being active and co-responsible when you need support. 

Who can get home care?

To receive home care, you must be physically, mentally or socially impaired and thus not be able to perform your daily tasks or personal care yourself.

If you have a spouse, cohabitant or other close relatives, they are expected to take part in your personal help and care to a lesser extent.

As a rule, you cannot be granted permanent help if training, guidance or aids will enable you to complete one or more of the tasks again.

Age in itself does not trigger help and support.

What can I get help for?

The help you can get depends on your situation and on how much you and others in the household can do. We assess what help you can get.

You can e.g. get help for:

  • personal hygiene
  • to get clothes on
  • to get out of bed
  • to eat and drink
  • toilet visits
  • cleaning
  • laundry
  • shopping
How do I apply for home care?

If you need home care (home help), you can either:

  • Contact the Visitation Department (see contact information at the bottom of the page)
  • Fill out an application form via the link at the top of the page

Once your application is received, we will:

  • plan a visit to your home, where you and possibly relatives are present
  • make an overall assessment of your application and your need for help
  • process all information and make a decision

If we need to obtain further information from, for example, your doctor, the hospital or others, this is always done by agreement with you.

You will receive a written decision stating what you have been granted assistance for and possibly not for.

Can I choose my own home care provider?

Yes. If you are granted assistance, you are free to choose one of these providers through the free choice scheme:

Once you have decided which supplier you want, you let your visitator know. If you want to change supplier, you must also notify Visitation.

You can change supplier with one month's notice. See the form for changing provider of personal and practical help.

Can I be assigned an emergency call?

You can have an emergency call system installed in your home if you need to call nursing staff in emergencies and have a permanent physical or mental disability.

This may be the case, for example, if you do not have the opportunity to manage toilet visits yourself, and where help with regular toilet visits is not sufficient, or you have experienced a fall and you are not able to get up yourself.

Emergency calls do not replace calls to eg 112, police or your own doctor / emergency doctor.

What should I do if my situation changes?

You get help in relation to your current situation. The help will be customized if your needs change.

You must notify the Visitation Department if your level of function or needs change. You must also give notice if there are changes in the overall situation of your household.

Where can I find case processing deadlines, quality standards and supervision?

See case processing deadlines here.

See all quality standards here.

See all inspection reports here.

Information to be submitted about citizens on holiday (for municipalities)

If you need help at home during your stay, it is your home municipality that arranges the help with Sønderborg Municipality's visitors.

Help with personal care and practical assistance must be ordered by the Visitationen in the home municipality no later than 14 days before the holiday guest's arrival by contacting the Visitationen, Sønderborg Municipality. Holiday guests should therefore contact their home municipality well in advance of this deadline.

If there is a need for personal care, a description of the task must be sent.

Submit information regarding holiday homes via our digital contact form


Contact us

Care and Development
Ellegårdvej 25A
6400 Sønderborg

Phone hours:

Monday - Friday: 8.00 am - 9.00 am